FAQ

1. How will our relationship work?  
We know we must earn your continued patronage on each visit. We depend on open communication and your candid evaluation of our service. If you are happy. Tell a friend, if not, please tell us. Also, let us know of ways we can serve you better. 

2. What happens if I can't be home during those hours? Can I give you a key? 
Most of our customers are usually not home during normal business hours and typically like to come home to a clean house. Many customers supply us with a key to their home or give us a code to enter through their garage.  We really discourage having our customers hide the key outside of the home for obvious security reasons. We have secure procedures for controlling keys to our customers' homes and businesses.

3. What will My Atlanta Maid do in my home? 
My Atlanta Maid conducts a thorough analysis of your needs prior to our arrival. We also conduct a walk-through prior to the cleanings to ensure we have captured all of your specific requirements. Finally, all of our staff is trained to follow our 76-point cleaning checklist. Finally, after we are done, we will conduct a walkthrough to ensure your satisfaction.

We will try our very best to be there at our scheduled time but please allow a 60 minute window period. We never knowwhat traffic or weather conditions lie ahead. Thank you for your understanding.

5. Do I have to do anything before the cleaning?  
In order to give you the greatest value, we ask you to take a few minutes the night before to pick up extraneous clothing, important documents, toys and other personal household items.

6. What if something is damaged when my home is cleaned?  
We treat your home or office with the greatest of care; however, should damage or breakage occur while we are cleaning your home, we will make every effort to have the item repaired or replaced. Insurance claims will be filed when appropriate.

7. Am I potentially liable for worker's compensation insurance or taxes?  
Many homeowners are not aware of their potential personal liability for work-related injury and social security taxes for independent home-service workers. All liability issues fall under My Atlanta Maid, so don't worry, we take care of this for you.

8. Do I need to provide any supplies or equipment?  
For your convenience, equipment and supplies are provided by My Atlanta Maid. We would be pleased to accommodate you should you wish us to use your own preferred brands. Our cleaning products are environmentally friendly and are also available for purchase. Please contact us for further information on purchasing our product line.

9. Do I have to be home when the team comes?  
Most of our customers are not. For security reasons, only the professionals who clean your home have access to the keys. For added security, keys are coded individually and cross-referenced separately. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning, you may incur a lock-out charge. We do ask to have the location free of other crew members working on-site during the same time of the cleaning. 
Our satisfaction guarantee does not apply when other workers are on-site during cleaning.

10. What if my cleaning falls on a holiday?  
If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service.

11. How and when do I pay for my cleaning?
You pay after the completion of your service. We will charge the credit card we have on file for you. One of our friendly and courteous customer service representatives will call you to provide you with details on your charges. A receipt will be emailed to you upon your request.

12. How many people will be cleaning?
Depending on your needs, the size of your home or business and staff availability, there may be an individual cleaner, or a team of 2, 3, 4 or even more. My Atlanta Maid may substitute a worker or provide additional worker(s) to reduce the time spent on-site. For example, if you are scheduled for one cleaner with a 3 hour time limit, we reserve the right to send two cleaners who would complete the job in half the time at no additional charge to you.

13. Could the price change for any reason?
We provide quotes based on the information provided at the time of order placement. If the actual condition is other then what was represented or if other services are rendered, additional charges may apply. We will always ask for your permission prior to doing any extra work.

14. What if I need to cancel or re-schedule?
You will need to cancel your appointment 24 hours in advance to avoid any cancellation charges. Cancellation charges can vary between $25-$75.